Legal
Privacy Policy
How PK Mortgage Solutions collects, uses and protects your personal information.
Last updated: [Insert Date]
This Privacy Policy explains how personal information is collected, used and protected when you contact or use PK Mortgage Solutions. PK Mortgage Solutions is a trading style of Fort Advice Bureau Limited, which acts as the data controller.
On this page
1. Introduction
PK Mortgage Solutions is a trading style of Fort Advice Bureau Limited. Fort Advice Bureau Limited is the data controller responsible for the personal information collected and used in connection with the mortgage advice services provided through PK Mortgage Solutions.
This Privacy Policy explains what personal information may be collected, how it may be used and shared, how long it may be kept, and the rights you have in relation to your information.
2. Information We Collect
When you contact us through this website, we may collect information such as your name, email address, telephone number, preferred contact method, the type of mortgage help you are looking for and any information you choose to include in your message.
If you choose to proceed with mortgage advice, additional information may be required, including information about your income, employment, financial commitments, credit history, property and mortgage circumstances, identity and residency status.
3. How We Use Your Information
We may use your personal information to respond to your enquiry, understand your circumstances, provide mortgage advice, research suitable mortgage options, prepare and progress mortgage applications, meet regulatory and legal obligations, prevent fraud and financial crime, maintain appropriate records and communicate with you about your mortgage journey.
Depending on the purpose for which your information is being used, Fort Advice Bureau Limited may rely on one or more lawful bases under UK data protection law, including taking steps at your request before entering into a contract, performing a contract, complying with legal or regulatory obligations, legitimate interests and, where required, your consent.
5. Sharing Your Information
Where necessary, personal information may be shared with mortgage lenders, providers and other organisations involved in progressing your enquiry or application, as well as service providers that support our systems and administration. Information may also be shared with regulators, law-enforcement bodies or other organisations where required by law or regulation.
We only share information where there is a legitimate reason to do so.
6. Data Retention
Google Analytics is configured to retain event-level data for two months and user-level data for 14 months. The user-data retention period resets when a user returns and new activity is recorded. These settings do not affect most standard reports, which use aggregated data.
7. Your Rights
Depending on the circumstances, you may have rights in relation to your personal information, including the right to request access to your information, ask for inaccurate information to be corrected, request erasure or restriction of processing, object to certain processing and request data portability.
Where processing is based on consent, you may also withdraw that consent.
These rights are subject to the conditions and exemptions provided by data protection law.
8. Cookies
This website is built and hosted using Framer. We use Framer’s built-in, cookie-free analytics to understand general website activity.
With your consent, we also use Google Analytics 4, provided by Google, to understand how visitors find and use our website and help us improve it. Information processed may include pages visited, interactions, referring websites, approximate location, browser and device information, and identifiers generated by analytics cookies.
We rely on your consent for optional Google Analytics cookies and the associated analytics processing. You can decline these cookies without preventing you from using our website.
We use CookieYes to manage and record cookie preferences. You can change your choices or withdraw consent at any time using the floating “Cookie Settings” button. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
For more information about cookies and their duration, see our Cookie Policy. For information about how Google handles information, see Google’s Privacy Policy.
9. Security
Appropriate technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to those who have a legitimate need to use it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal or regulatory requirements, or the way personal information is processed. The latest version will always be published on this page together with the date it was last updated.
11. How to Complain
If you have concerns about how your personal information has been handled, please contact Fort Advice Bureau Limited using the contact details in section 12.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
12. Contact Us
For questions about how your personal information is used, or to exercise your data protection rights, please contact:
Fort Advice Bureau Limited
Saxon House, 27 Duke Street
Chelmsford, Essex CM1 1HT
Email: fab@fort-ab.co.uk
Telephone: 01245 203495
For general enquiries about PK Mortgage Solutions, you can contact info@pkmortgagesolutions.co.uk or +44 75 0875 0627.
Questions about this policy?
If you have any questions about how we handle your personal information, please contact us on +44 75 0875 0627 or at info@pkmortgagesolutions.co.uk. PK Mortgage Solutions is a trading style of Fort Advice Bureau Limited, registered in England & Wales under company number 13711964.
